FAQs

How long does the coastline need to be?

It can be 1 mile or 100 miles, or anything in between. If you tell Hannah the place most important to you she can send you a mock up of the map before you order. Sometimes it works better to zoom right in and sometimes it works better to take in a longer stretch of coast. If you are unsure then Hannah will work with you to create the perfect map and will confirm all the details before you order.

Do I need to send you a map?

No. Hannah uses several different maps to find the best one for your stretch of coastline. Just tell her the place name, or a stretch between two points and she will find a map for the area.

Can I give you a photo of my favourite skyline view to work from?

Yes of course, just email it over and Hannah will turn it into a workable silhouette for you to check before ordering.

How do I get the right ring size?

If you do not know the ring size you need, Hannah can send you a printable ring size guide by email, and this works if you have a ring of the same width, and that fits the same finger that you intend the coast ring for. An alternative is to pop to a friendly jeweller’s shop and ask them to measure your finger for a WIDE flat band (if you use a slim sizer you will not get an accurate measurement). Another way is to buy a cheap costume ring for a few pounds that is the perfect size, and send it to Hannah to be measured. Or please do ask if you would like Hannah to send you a plastic sizer to gauge your ring size. It’s important to get the size right if we can, so Hannah will assist as much as she can to help. If time allows, she can send you a plastic sizer to get an approximate size, then she can send you a silver sample ring to double check. When choosing the correct ring size to order, please take into account the coast ring’s width, as half a size up may be needed to allow for the wide ring sliding over the knuckle. If you have any questions, contact Hannah for further assistance.

I ordered the wrong size, can you resize my coast ring?

Hannah’s rings are very tricky to resize because of the two part design, so it's best to get it right first time if we can. Where gemstones are involved this becomes even tricker, so if you have any doubts on the sizing please contact Hannah beforehand. If there has been an error in the size ordered, some rings can be resized dependent on the design. There will be a fee of £30 to re-size your plain coast ring, or £40 if your ring has a flush set diamond or sapphire stone set in it (other flush set gemstones cannot take heat therefore cannot be resized). Gold rings may incur an additional charge if the ring size has to go up a significant amount. Two tone coast rings and bezel set gemstone rings cannot be resized. You can send the ring back to Hannah with a note of the correct size (remember to be professionally measured for a WIDE flat band ring), and your return address but please contact Hannah in the first instance to discuss the resizing. You can pay for the resizing by bank transfer or cheque, or I can send you an online link to pay.

Please not that we cannot accept returns on any personalised or bespoke orders.

My finger size is very large, will I have to pay extra?

If you have an unusually large (or small) finger size, Hannah may need to adjust the price slightly, particularly on gold rings.  There is a lot more gold in a size Z ring than a size K, and with the price of gold fluctuating her prices are based on an average finger size. Any questions please do get in touch.

Can you recycle my old gold?

Yes absolutely. The final price is dependent on whether you have enough gold for the whole ring, or just a contribution towards it, but Hannah will let you know costings before starting. It can save you money and is a lovely sentimental thing to do with heirloom jewellery. As a guideline if you had enough gold for the whole ring it’s from £595-£695 for a two part ring, and £725 for a three part ring, £750 for platinum. Extra metal can be added to make up enough for the ring. Stone settings are on top of this, and are dependent on the size of the stone and the metal. Allow around 12-16 weeks for a remodel.

Are your rings in two pieces?

Yes they are two separate pieces, the land and the sea (or the land and the sky). Assuming the ring is the right size and fits perfectly then it sits snugly on the finger and the two halves don’t come apart when being worn. If you wanted the two halves permanently joined then Hannah can do this by special request by sending it off to be laser welded - just contact Hannah for details and any additional cost.

What metal choices are there?

Hannah works in: Silver, Eco Silver, Fairmined Silver, Fairmined Gold, 9ct White Gold, 9ct Yellow Gold, 9ct Rose Gold, 18ct White Gold, 18ct Yellow Gold, Palladium or Platinum. You can also have half yellow gold and half white gold. All Hannah’s silver coastline and skyline rings bought directly from Hannah are made in Fairmined Silver. All the gold rings are made in Single Mine Origin (SMO) gold or 100% recycled gold, with the option to upgrade to Fairmined gold. All palladium and platinum rings are made in 100% recycled metal.

What is Eco Silver?

Eco silver is 100% recycled silver. Hannah sources the raw material from a UK based supplier who guarantees that it is fully traceable and audited. It contains no newly mined silver.

What is Single Mine Origin (SMO) gold?

Single Mine Origin gold is gold that is traceable to a single mine, and the mine is operated to the best international standards and is socially and environmentally responsible. Find out more here.

What is Fairmined Silver and Gold?

Fairmined is an assurance label that certifies gold and silver from responsible artisanal and small-scale mining organizations. It transforms mining into an active force for good, protecting the environment and making sure that local and social economies thrive. It’s a source of gold to be trusted and be proud of. 

Thanks to the Fairmined Standard, anyone who buys gold and associated precious metals can support community mines that are managed responsibly. It provides an incredible market opportunity that is having a positive transformation on miners in poverty around the world. 

Fairmined is backed by a rigorous 3rd party certification and audit system to make sure that small-scale mining organizations meet world leading standards. Find out more here. 

Any ring made from Fairmined metal will have a special FAIRMINED stamp as part of the hallmark.

Can I have a ring in half silver and half gold?

You can. In an ideal world both halves of the ring would be the same type and carat of metal, i.e. white gold and yellow gold, rather than silver and gold. However, due to popular demand and budget constraints, Hannah is now offering her coast ring in 9ct yellow gold and silver. Please see here for more details.

How long does it take to receive my order?

As a general rule around 2-3 weeks for silver, 4-6 weeks for gold, 6 weeks for two tone gold, palladium or platinum, and 12-16 weeks for a remodel. If you have a query about delivery times for your selected product please contact Hannah to discuss, or see her Delivery Information page.

How will my jewellery come packaged?:

All pieces are beautifully packaged in a jewellery box and ready to give as a gift, apart from small stud earrings which come in a lovely handmade paper pouch tied with ribbon. Hannah’s packaging fits with her ethical pledge, sending items in recyclable cardboard boxes instead of jiffy bags, and her gorgeous jewellery boxes are made from mulberry leaf paper or FSC certified cardboard (depending on the piece of jewellery).

It’s for a surprise present and I don’t know the ring size, what can I do?

This is can be a problem as my rings are quite tricky to re-size because of the two part design. If the recipient has a ring that fits them on the same finger you intend the new ring for, then you could temporarily borrow it and take it to a jewellers and ask them to measure it for you. Or, if you can borrow it for slightly longer, you can send it to Hannah to have it measured. Alternatively, I can send you a ring sizer and a card to gift on the day so you have something to wrap up, and then we can work out the finer details once the cat is out of the bag!

Do you sell Gift Vouchers?

Yes we do! You can buy one here. Ideal if you don’t know the recipient’s ring size, or as a gift for a colleague, or for a short notice birthday or Christmas present, this gift voucher can be made out to any value (for example the value of a silver coast ring).

It is a printed gift voucher in a card wallet, wrapped with ribbon and posted to you or direct to the recipient. 

I want to buy a piece of jewellery for a Christmas present, when should I be ordering to guarantee delivery in time?

Hannah’s last order dates for Christmas delivery are in early December. Things do get very hectic and busy from early November onwards, so the earlier the better!